TERMS AND CONDITIONS

Welcome to THRIVE WELL SDN BHD online store. The terms and conditions stated below apply to all visitors and users of our website. By using our website, you agree to be bound by these terms and conditions.

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General

The content of these terms and conditions may change, move, or be deleted at any time. THRIVE WELL SDN BHD reserves the right to make changes to the content of the terms and conditions without prior notice. Any violation of the rules and regulations of these terms and conditions will result in immediate action by THRIVE WELL SDN BHD against the offender(s).

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Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this site (referred to as "Contents of the Site") are copyrights, trademarks, trade dress, and/or other intellectual properties owned, controlled, or licensed by THRIVE WELL SDN BHD.

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Comments and Feedback

All comments and feedback to THRIVE WELL SDN BHD should be sent to  info@thethrive.center.

Users agree that any comments submitted to the website will not violate the rights of any third party, including copyrights, trademarks, privacy, or other personal or proprietary rights. Users further agree that no content of an unlawful, abusive, or obscene nature will be submitted to the site. Users are solely responsible for any content of their comments.

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Product Information

We cannot guarantee that the appearance of the actual products will be exactly as shown on your monitor, as this depends on your monitor settings.

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Newsletter

Users agree that THRIVE WELL SDN BHD may send newsletters regarding the latest news, products, promotions, etc., via email.

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Indemnification

Users agree to defend, indemnify, and hold THRIVE WELL SDN BHD harmless from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the site.

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Link to Other Sites

Any access to third-party sites is at your own risk. THRIVE WELL SDN BHD is not responsible for any damage or loss resulting from your use of any linked website.

 

Inaccuracy Information

From time to time, there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, availability, and article contents. We reserve the right to correct any errors, inaccuracies, or changes without prior notice. If you are not satisfied with your purchased product(s), please return it to us with the invoice.

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Termination

This agreement is effective unless and until terminated by either the customer or THRIVE WELL SDN BHD. Customers may terminate this agreement at any time. However, THRIVE WELL SDN BHD may also terminate the agreement with the customer without prior notice and deny access to those who fail to comply with the terms and conditions above.

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Cancellation & Refund Policy

At our practice, we value the time and commitment of both our clients and therapists. To ensure a smooth and respectful experience for everyone, please review our cancellation and refund policy below:

1. Cancellation Notice

   • A minimum of 24-hour notice is required for any cancellations or rescheduling of appointments.

   • In the event of an emergency (such as sudden illness or accident), clients must notify the therapist at least 2 hours before the scheduled session. Failure to do so will result in a cancellation charge equal to the full session rate.

   • Emergencies will be assessed on a case-by-case basis to determine if the charge can be waived.

2. Repeated Last-Minute Cancellations

   • If a client makes two (2) last-minute cancellations (less than 24-hour notice), the therapist reserves the right to review the case. Based on the review, the therapist may decide to either:

     • Terminate the ongoing therapeutic relationship with the client.

     • Refer the client to a different therapist or another center that may better meet their needs.

Refunds are generally not offered, except under exceptional circumstances that prevent the client from continuing with the services. Such cases will be reviewed individually to determine eligibility for a refund.

 

Payments

All goods purchased are subject to a one-time payment. Payments can be made through various methods available, such as Visa, MasterCard, or other online payment methods. Payment cards (credit or debit cards) are subject to validation checks and authorization by your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of your order.